Return Policy

Due to the hygienic standards and personal nature of our products, we can not accept any returns or exchanges once the original sealed pouch containing the product(s) has been opened. All sales are final and we are unable to accommodate exchanges, refunds, or cancellations on any order.

If your order(s) are still in their original unopened sealed pouch, we are accommodating exchanges and returns on a case-by-case basis. To request a return shipping label for your unopened product(s), you must contact us within 10 days of receipt based on the tracking information provided by USPS.

Refunds will be issued within 2-3 business days upon receiving the return shipment and passing Q/C inspection. To accommodate these special requests, a restocking fee of 10% and the return postage will be deducted from the refund.

Please note return labels will only be valid for 7 days after being issued.

If you still have questions or need further support, please write to: support@biliomask.com.